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In the admin panel under the menu item Customers > Manage Customers. When you click on a customer it shows all their customer information.

The problem is if I checkout as a guest and use the same email i use when i'm logged in the record does not get stored in my recent orders. Is this functionality standard? Is there a way to associate the emails so even if they checkout as a guest it still gets recorded in the customer information > recent orders section?

I've looked through the configuration settings for customer configuration and checkout but to no avail.

It only shows under Sales > Orders.

Are you allowed to store information if they're a guest?

3 Answers 3

9

By default when a customer check out as a register user magento will store the customer info and link the customer to existing order using:

Table : sales_flat_order
   - customer_id        : numeric customer id
   - customer_is_guest  : bool - add clickable link in sales order admin

Therefore you could create a custom module. Then using an observer you could

  1. Check if the customer is checking out as guest
  2. If there is a existing customer with the same email
  3. Update the order accordingly.

Please note this method may assign the order to wrong user if someone existing customer mistype there email

Take a look at Magento - Wiki - Customize Magento using Event/Observer

In config.xml

...
<events>
  <sales_order_place_before>
    <observers>
      <sales_order_place_after_observer>
        <type>singleton</type>
        <class>convertcustomer/observer</class>
        <method>checkCustomerRecord</method>
      </sales_order_place_after_observer>
    </observers>
  </sales_order_place_before>     
</events>
...

In observer.php

Class MagePal_Model_ConvertCustomer_Observer{
    function checkCustomerRecord($observer){
        $order = $observer->getOrder();

        // if guest
        if(!$order->getCustomerId()){
            $storeId = $order->getStoreId()
            $websiteId = Mage::getModel('core/store')->load($storeId)->getWebsiteId();

            $customer = Mage::getModel("customer/customer"); 
            $customer->setWebsiteId($websiteId); 
            $customer->loadByEmail($email);

            //if email found
            if($customer->getId()){
                $order->setCustomerId($customer->getId());
                $order->setCustomerIsGuest(0);
            }
        }
    }

}
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  • Thanks for giving me another solution, could you push me in the right direction of how do go about this... tutorial maybe for writing these methods. I presume it would reside in success.phtml? Does that seem fitting?
    – thismethod
    Jan 29, 2015 at 22:49
  • Take a look at my update Jan 29, 2015 at 23:50
  • You're awesome, i'll give it a shot.
    – thismethod
    Feb 7, 2015 at 0:26
  • not working any ideas? Mar 31, 2016 at 16:09
  • $customer->loadByEmail($email); should be $customer->loadByEmail($order->getCustomerEmail()); Mar 31, 2016 at 20:06
4

I suppose recent orders are being filtered not by customer email address, but by it's ID otherwise I can place an order for random email address that is registered on that website and it will be assigned to him even if that customer didn't purchase anything (for example he was on that website 1 year ago). :) so it's more for security reasons. There's a possibility to login during checkout, so customer should use it.

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  • I had to re-read that a few times to wrap my brain around what you were saying. You made a very valid point. Perhaps a random guest checks out and uses some email address that isn't his and it gets attached to a members account that just happens to have that same email; something common perhaps like [email protected] or something. hmmmm
    – thismethod
    Jan 28, 2015 at 20:10
  • yes, exactly ;) sorry if I confused you
    – dsitovs
    Jan 28, 2015 at 20:14
2

I agree with @dsitovs here that if we assign guest checkout order to email matched customer then we are blind.

Same qst: what if I type my email wrong and system associates my order with other customer?

Magento Behaviour

When customer checkout as guest, then that means he/she want to remain anonymous with the system. However, if he/she later want to see that order associated with his/her account then it needs manual work.

There a simple extension that I have built, allows you to relate such customer with their orders. https://www.magentocommerce.com/magento-connect/relate-customer-with-order.html

I am posting this answer so that someone will get benefited.

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