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There is not much information out on the internet about extending transnational emails. I need to be able to conditionally send emails to different departments based on the category and/or SKU of the item - where is a good start?

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You'll want to look at Mage_Sales module, more specifically:

Mage_Sales_Model_Order

  • sendNewOrderEmail (queueNewOrderEmail in CE 1.9.1)
  • sendOrderUpdateEmail (queueOrderUpdateEmail in CE 1.9.1)

Mage_Sales_Model_Order_Creditmemo

  • sendEmail
  • sendUpdateEmail

Mage_Sales_Model_Order_Invoice

  • sendEmail
  • sendUpdateEmail

Mage_Sales_Model_Order_Shipment

  • sendEmail
  • sendUpdateEmail

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