Fatal error message

Question

I manage my website with magento but I tried to connect to my page and I have the following message ;

Fatal error: Class 'Mage_ConfigurableSwatches_Helper_Data' not found in /home/jmellman/public_html/app/Mage.php on line 547

It happened just after I try to upload files from an extension and I flushed the cache and enable compilation but when I refreshed the page I had the message.

How to fix the problem ?

Answer 1

It looks like your code is loading disabled module. So, when Magento didn't find proper module by module name it'll try to load Mage_Modulename_...

I'd suggest to disable compilation at first, clean up your cache and check this problem out.

If it's happened again try to disable module in your uploaded extension. Find file of your module:

MAGEDIR/app/etc/modules/Your_Module.xml

replace

<active>true</active>

with

<active>false</active>

And clean up Magento cache.

MAGEDIR - it means path to root of Magento on your server.

Answer 2

The class Mage_ConfigurableSwatches_Helper_Data was implemented in Magento 1.9.1.0

It appears that some extension or theme is calling that class and it's not present in your installation (due to a legacy version). Please check your Magento version to be sure it is at least 1.9.1.0.

If you have a previous version, be sure you have copied the patch files provided by the theme or extension vendor.

Answer 3

Below are multiple solutions:

1. You need to create helper (Data.php) class is unavailable inside Mage_ConfigurableSwatches

   class Mage_ConfigurableSwatches_Helper_Data extends Mage_Core_Helper_Abstract
   {
   
   }
   

   And need to add in module config.xml file

   <global>
       <helpers>
           <configurableSwatches>
               <class>Mage_ConfigurableSwatches_Helper</class>
           </configurableSwatches>
       </helpers>
   </global>
   

2. If you can't get into the admin interface but have SSH access you can disable it there with:

   php -f shell/compiler.php -- disable
   
   php -f shell/compiler.php -- clear
   
   php -f shell/compiler.php -- state