I have a weird problem. For some reason, all order related functions doesn't work. Order confirmation doesn't get send Add order comment and email doesn't send Clicking on the send email in order doesn't send And adding send order email copy to "my email address" doesn't send.

HOWEVER, invoice, shipment, newsletter email and all the functions above works perfect.

I don't understand?!

1 Answer 1


Check the settings in System > Configuration > Sales Emails for both Orders and Order Comments, makes sure Enabled is set to Yes.

If it's already set to Yes then then the issue is probably somewhere in the code, possibly a third-party extension. Check your var/log and var/report folders.


If you are on Magento make sure cron job is running. Look in core_email_queue table. If there are entries in the table and customers/admin are not getting any emails it means cron job is not running.

More details here.

  • Everything is checked and still no fix. So I decided to install on another domain to test. This time with no template or extension. Simply a pure magneto 1.9.1. I created a product and made an order and does the same problem. Only invoice and all other emails EXCEPT the order emails. Btw I am with host gator. Is it possible that there is a problem with the magneto 1.9.1 that I got?
    – James Tsai
    Commented Jan 2, 2015 at 19:54
  • If you are on Magento make sure cron job is running. See this post. Commented Jan 2, 2015 at 19:57
  • But if cron is not working, how come all other email works?
    – James Tsai
    Commented Jan 2, 2015 at 20:07
  • 1
    Because invoice, shipment, credit memo, newsletter (subscribe confirmation only) and customer registration emails are sent directly. Only order and newsletter are queued and sent using cron job. Commented Jan 2, 2015 at 20:18

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