The website I am working on doesn't sends the orders notification email either to admin nor to the customers. But the admin and customers receive registration and reset password notification emails. I don't know why this is happening. I am facing this issue for the past 20 days.

4 Answers 4


First go to System > Configuration > Sales Emails and make sure that Enabled is set to Yes.

After that look in core_email_queue table. If there are entries in the table and customers/admin are not getting any emails it means cron job is not running.

More details here.

  • Yes, there are entries. How to enable cron job? Commented Jul 8, 2015 at 18:24
  • Enabled is set to Yes at System > Configuration > Sales Emails -> Order. Signup emails are received but order notifications are not coming. Commented Jul 12, 2015 at 9:06
  • What i will do my table core_email_queue is empty
    – Sheenu
    Commented Dec 8, 2017 at 7:33

As of magento 1.9, emails are queued up and are sent via the cron job. If you haven't set this up, you can manually run it by pointing your browser to the file, e.g. http://www.yoursite/cron.php . After you run this, you should receive your emails


In magento 1.9 all the emails are queued up and then waiting for cron job to implement...

Simple cron job for cpanel user is

php -q /home/YOUR_USER_NAME/public_html/cron.php

or use this

php -f /home/username/public_html/cron.php

As per my research try one of them.

Settings of time can be as per shared hosting or VPN or dedicated. Most shared hostings allows 5 minutes you can try with 20 minutes.

Imran Khalid


Magento new order email allows notifications to be sent to administrator(s) when there are new orders placed


  • Does this is work
    – Gem
    Commented Aug 27, 2016 at 6:47
  • Excellent Working its free extension
    – Parth Jani
    Commented Aug 29, 2016 at 7:49
  • Please share correct link if you have
    – Sheenu
    Commented Dec 8, 2017 at 7:32

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