5

The website I am working on doesn't sends the orders notification email either to admin nor to the customers. But the admin and customers receive registration and reset password notification emails. I don't know why this is happening. I am facing this issue for the past 20 days.

7

First go to System > Configuration > Sales Emails and make sure that Enabled is set to Yes.

After that look in core_email_queue table. If there are entries in the table and customers/admin are not getting any emails it means cron job is not running.

More details here.

  • Yes, there are entries. How to enable cron job? – Tahir Yasin Jul 8 '15 at 18:24
  • Enabled is set to Yes at System > Configuration > Sales Emails -> Order. Signup emails are received but order notifications are not coming. – Tahir Yasin Jul 12 '15 at 9:06
  • What i will do my table core_email_queue is empty – Sheenu Dec 8 '17 at 7:33
2

As of magento 1.9, emails are queued up and are sent via the cron job. If you haven't set this up, you can manually run it by pointing your browser to the file, e.g. http://www.yoursite/cron.php . After you run this, you should receive your emails

2

In magento 1.9 all the emails are queued up and then waiting for cron job to implement...

Simple cron job for cpanel user is

php -q /home/YOUR_USER_NAME/public_html/cron.php

or use this

php -f /home/username/public_html/cron.php

As per my research try one of them.

Settings of time can be as per shared hosting or VPN or dedicated. Most shared hostings allows 5 minutes you can try with 20 minutes.

Imran Khalid

1

Magento new order email allows notifications to be sent to administrator(s) when there are new orders placed

https://www.magentocommerce.com/magento-connect/magento-new-order-email.html

  • Does this is work – Gem Aug 27 '16 at 6:47
  • Excellent Working its free extension – Parth Jani Aug 29 '16 at 7:49
  • Please share correct link if you have – Sheenu Dec 8 '17 at 7:32
0

Try to order and test email with different payment method

I got same issue for some specific payment method but email work on other payment method

Maybe the error is due to payment method module problem

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