I've had several orders that haven't charged the customer any taxes. I cannot duplicate the issue.
What I've troubleshooted already:
- Purchasing the same product
- Selecting / Entering the same details as customer (province + postal code)
- Selected same payment method
- Has happened with different browsers and different operating systems (Windows, Android)
- All the products are assigned as "Taxable Goods"
- Has happened to different provinces and different postal codes
- Orders before and after these orders without tax have charged the tax correctly.
- There are no errors in the logs corresponding to the date and time the orders were received.
What additional steps should / can be taken in order to troubleshoot orders that have not been charged taxes?
Is there a method to look at the purchase itself to see what the problem is?