When I attempt to "Add New Template" for a transactional email, select a 'template' from the list, then click 'Load Template' nothing is loaded in the templtae form. I expected there would be a template for most/all transactional mailings.

However, I'm finding that none of the 'templates' have a default template that will load into the editor.

I could have sworn I created several email messages for transactional emails this way in the past, but now no default templates will load.

This may be realted to the unanswered question here

  • Templates are loaded from app/locale folder. For example, New Order template for en_US is taken from app/locale/en_US/template/email/sales/order_new.html Commented Dec 29, 2014 at 3:21
  • In my case it was newrelic causing the problem with the RUM script. Solution here magento.stackexchange.com/a/54215/3515
    – lrkwz
    Commented Sep 28, 2015 at 10:55

2 Answers 2


Check you have files in app/locale/en_US/template/email

You should see files such as

  • account_new.html
  • account_new_confirmation.html
  • ....
  • wishlist_share.html

If not, then copy them over from a fresh copy of magento.

  • Thanks, that was the issue, all the template files were missing.
    – MarkE
    Commented Dec 29, 2014 at 5:50

I have been resolved this issue. Just check lib\Varien\Autoload.php replaced with newest file according to your magento version.

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