I am new to Magento and I have installed Magento ver. just couple of days ago. This is my problem: My store is not sending any emails after placing the order, or commenting the order, changing status of it or any sales activity at all, as well as emails to friend. However when I submit an email through Contact Us form, this email is delivered.


  • testmail.php is working I can send emails and they are delivered
  • Configuration/General/Store Email Addresses are configured
  • Configuration/Sales/Sales Emails are enabled
  • I have even set Configuration/Advanced/System/Mail Sending Settings (No,smtp.xxx.xx,25,No), even though I believe this is not required
  • I receive no error message. When I check the logs (had to create files manually myself), exception.log contains nothing related to mail, system.log is empty.
  • I think this is not the problem, but now I am a bit paranoid, i run Magento no directly on the address www.example.com but on the www.example.com/apps/magento191_2

Any idea whats going on please? Thank you.

closed as off-topic by sv3n, Jai, Dhiren Vasoya, Priyank, Piyush Nov 2 '18 at 6:01

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – sv3n, Jai, Dhiren Vasoya, Priyank, Piyush
If this question can be reworded to fit the rules in the help center, please edit the question.


I remember Magento did introduce a new feature regarding asyncron mail sending.


It's more important than ever for you to configure a Magento cron job. In addition to indexing and other core functions, all Magento e-mails (including order confirmation and transactional) are now queued and sent according to your configured cron schedule.

So its very likely, you did not setup your cronjob yet.

  • Thank you for the answer, but I have checked the official documentation and User Guide for Magento 1.9.1 as well and cron is not even mentioned in the email setup procedure. – Matej Podstrelenec Dec 23 '14 at 9:52
  • Anyway I have created the Cron. As a Cron link I put mymagento.com/cron.php - Hope this is OK? – Matej Podstrelenec Dec 23 '14 at 10:03
  • as long as you regularly call it. – Flyingmana Dec 23 '14 at 10:57

Not the answer you're looking for? Browse other questions tagged or ask your own question.