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today a returning customer has called us to notify that during the checkout the product inside the cart has been substituted by others that haven't been added, so I tried by myself and I have seen that if I have already got some product inside my basket(addced during another logged in session) and I shop while I'm not logged in, then during the checkout, once I log in, the account cart override the current session one.
Is it a common behavior? Is there a way to fix/edit this method?
I'm using varnish and SSL on frontend, cookie domain: www.example.com

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If you have previously added products to your cart while logged in and then you return to the site later and login then these previous products are re-added to the cart along side any other products added while not logged in. So yes this is normal Magento behaviour. You can disable persistent shopping cart but I believe I'm right in saying cart contents is still remembered in this case.

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  • The problem is that they don't merge, the logged in cart override the other one
    – Razorphyn
    Dec 19, 2014 at 9:56
  • Core behaviour is to merge - my suggestion would be to investigate customisations to you store which may be stopping this happening. Dec 19, 2014 at 10:02
  • Since I have a good number of extension, is there something I should looking for in particular so I can use grep to try to find the source of the problem?
    – Razorphyn
    Dec 19, 2014 at 10:26
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    I would suggest disabling all of your extensions, then test to see if it's now working correctly (if not it might be non extension based changes - diff the core code and look for overridden Mage classes under app/code/local/ and app/code/community/). When it's working correctly re-introduce the modules (or other changes) one by one and test each time until functionality breaks. Dec 19, 2014 at 10:32
  • Disable/enable all the extension was the method I was trying to avoid, but if there isn't any other way I will try and let you know. Thanks
    – Razorphyn
    Dec 19, 2014 at 10:38

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