I'm hoping you all could help me with a troubling issue. It seems that certain orders are not being received by the Magento backend for certain customers. They receive a confirmation email, yet on our Admin backend there is no record of the order.
The strangest part is that their order is out of sync with our order numbers. While orders normally go upwards in chronological order (we're currently on 100001273) - the orders not on record are totally out of sync with where we are now (ex. one of the customer's emails showed 100000301 as their order number)
Looks like the store is running on Magento 220.127.116.11.
Any help is tremendously appreciated. Thank you!