1

I need to remove some options from the customer account dashboard menu (eg: billing agreements and Recurring Profiles). Where are these defined?

2

I am not 100% if this is for the admin or frontend parts of Magento.

For front end

To remove items from the navigation what I would suggest would be to create your own module that rewrites the block customer/account_navigation and then create a new function removeLink which then can be called in the same way as the addLink call via layout xml.

Layout xml

<action method="removeLink" translate="label" module="customer"><name>account</name></action>

Code

public function removeLink($name){
    unset($this->_links[$name]);
    return $this;
}
1

In admin System/Permissions/Roles remove them from the customer roles

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