I have following issue: I have a multistore installation where I have
- a main store (example.com)
- a second store for members only (sub.example.com), which has the login page as the start page on that store, and then has a more extensive product offering.
When a customer lands on example.com, we have a banner which informs (and link to redirect) the club members to use sub.example.com. However, when registered users of sub.example.com try to login on sub.example.com (after being redirected), they face the issue that they can't login and no error message is displayed.
My research leads me to believe that this is a cookie problem, stemming from the fact that the example.com cookie is set, and then causes problems when the user is redirected to sub.example.com
login works on all browsers after cookies and cache is cleaned, except for IE and safari. Users still can't login.
Session cookie management settings are:
- Cookie Lifetime: 31536000
- Cookie path: /
- Cookie domain: (empty)
- Use HTTP only: No
- Cookie restriction Mode: No
I tried setting the cookie domain "
.example.com", that didn't work either
Does anyone know how to solve that general cookie problem or what can be done so that IE and Safari users can login?