Been having this problem for nearly a week now and PayPal technical support is basically lost and of not much help.

I'm running PayPal Advanced, when a customer (or myself) checks out of the store with a credit card, they get a pop up saying 'payment declined, please try again'. The problem is, is the payment actually goes through to paypal but the order ends up canceled in the orders in the admin of magento.

It's an odd problem, as it started happening about a week ago, but it does happen with EVERY order. Doesn't look like it's either user error, nor is it a problem with one specific product.

As said above, I've called paypal on this and they say my account is setup and integrated fine, but they can't find the issue. They thought it might be a silent post issue, but they haven't confirmed that yet.

I have debug mode on but have no idea what i'm looking at in the file - nor do i have the knowledge on how to try to see what other error might be happening between the submitting of info and the decline notice.

I was running and have since moved to and upgrading didn't solve the issue either.

I also tried what was posted over here, but that didn't work either: http://www.magentocommerce.com/boards/viewthread/991120/

Any help or insight would be wonderful

  • Do you enabled your paypal debug and checked what is problem mentioned in paypal log file?
    – Charlie
    Nov 26, 2014 at 4:37

1 Answer 1


For some reason I can't respond to you by adding a comment so I'm putting this here.

I do have debug active. But I don't see errors. No don't know what to look for.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.