How can i modify transactional mails in Magento?

I want to change the email content.

  • The emails are not listed in system->transactional emails list.

  • I have checked app/code/locale too. But I didn't find the email templates to edit.

  • Did you manage to get the issue resolved? Commented Dec 18, 2014 at 12:36

3 Answers 3


Go to System > Transactional Emails.

then Click on Add New Template

then in Load Default Template > Choose template from drop-down

then click on load template.

then In Template Information enter new template name.

then u can change the content of template.

I am explaining above scenario by using following example.

Ex. If u want to change email template for "new account creation", then load "New Account" template and edit it and save it.

Then Go to System > Configuration > Customer > Customer Configuration

Click on Create New Account Option

In Default Welcome Email section select new template from drpdown and save it.

Dats it.....


The emails are located in app/locale/[language]/email/. You can choose to edit them there or copy them to System > Transactional emails

To copy them to transactional emails follow these steps

  1. In the email grid click on new template
  2. Choose the email you want to copy from the template dropdown
  3. Choose the language you want to copy from the locale dropdown
  4. Click load template

And you're ready to go!

  • 1
    Also remember to update whatever admin (or other configuration) tells the system to use the transactional email template rather than the file based template. Commented Nov 19, 2014 at 8:35

You are missing a step but you are in the right place. You need to

  1. Go to System > Transactional Email
  2. Choose your transactional email from the drop down and click 'load template'
  3. You may now edit the template and save. This will create a new transactional email that you can then assign to a system email in magento configuration area.

You can see a full article on editing default transactional emails or creating your own transactional emails and assigning them in the configuration dashboard on this article in the link below: HOW TO CUSTOMIZE OR CREATE MAGENTO TRANSACTIONAL EMAIL TEMPLATES AND ASSIGN THEM TO SPECIFIC ACTIONS IN MAGENTO

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