When I go to "System -> Transactional Emails," "Add New Template" and attempt to load the "New Order" template, nothing is returned in any field in the Template Information section. It behaves this way on both stage and production. Some of the emails will load (Payment Failed, for example) but there is nothing to indicate why my most popular email templates won't load. I was already able to update one template in our store, the New Account email.
I need to make some urgent changes to this template right away (we are currently using the default template), and it would even be helpful to find the default template posted somewhere, but my searches have returned nothing. We don't have custom code or modules that directly modify this behavior, to my knowledge. Nothing shows up in htdocs/var/log/exception.log at any point during this process.
To further clarify, when I load a template that actually works (such as "Payment Failed Template") and then go back to load the "New Order" template, the information in those fields is still the Payment Failed Template information (Subject and Content). Although I get the "Please Wait" circle onscreen for about 1.5 seconds, nothing on the page changes aside from the top Template dropdown, which says New Order.
I have also verified that the file exists in htdocs/app/locale/en_US/template/email/sales/order_new.html and am using it to build the template I need urgently.
Magento Enterprise 22.214.171.124