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I've tried to load the 'New Order' email template into my transactional emails and there is no result, and no error message.

The other ones seem to be working fine

Can anyone advise on this strange issue?

closed as off-topic by Fabian Blechschmidt, Amit Bera, kab8609, brentwpeterson, Vladimir Kerkhoff Nov 14 '14 at 19:59

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Fabian Blechschmidt, Amit Bera, kab8609, brentwpeterson, Vladimir Kerkhoff
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  • Check whether there is a translation in your magento. – Fabian Blechschmidt Nov 14 '14 at 14:24
  • Can you specify further please? – zak Nov 14 '14 at 14:30
  • Magento has the emails here: app/locale/<language_CODE>/template/email so there should be an email with the name order_new.html and order_new_guest.html – Fabian Blechschmidt Nov 14 '14 at 15:36
  • Thanks, I found the template and moved it into /email from /email/sales The script loads but the html doesnt come in – zak Nov 14 '14 at 16:03
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    Sorry, the sales mails lay in sales, so this should work. To fix this, just copy the content of the file. If you want to know what goes wrong, turn on xdebug and dig into the code – Fabian Blechschmidt Nov 14 '14 at 16:05
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To fix this, just copy the content of the file.

If you want to know what goes wrong, turn on xdebug and dig into the code

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