In our front end, the customer is able to select their shipping option (matrix rate, all works great) everything goes through and adds up properly. Customer checks out successfully with their credit card via Authorize.net. Smooth as silk.
On our Authorize.net transaction receipt, the processed amount is the product net value only, EXCLUDING shipping & tax amounts. Huge problem!
Toward the bottom of the tx receipt (under “Additional Information") tax and freight are listed. The values are shown there, but the settlement report only reflects the net cost of the product. We asked the Authorize.net rep about this and she said those fields are only informational, and the shopping cart needs to add the freight to the charge. Otherwise, those values won’t get charged to the customer.
I am desperately looking for a solution here. Has anyone had the same issue and solved it? Does anyone have any tips for us?
Thanks in advance for your help!