I'm trying to connect my Magento newsletter users list to a third party email marketing service and sync data (from service to Magento) through a webhook. However, the marketing service is asking me for the unsusbcribe callback URL, I don't know what to say. Any help with this is welcome.


When integrating a third party service you've got two options.

1: Service sends newsletter > Unsubscribe link is handled by the service & user is unsubscribed there > they sync the unsubscribe information back to your site

2: Service sends newsletter > Unsubscribe link is handled by your Magento store > You sync the unsubscribe information back to the service

If they are asking you for a callback URL, it sounds like you are using option 1. This can't be handled with the default unsubscribe controller. You need to create a new action where the subscriber_id or email address is passed as a parameter. This should also be password protected.

Which service are you using? Some of them also offer a Magento extension to handle it.

EDIT: As the service InInbox is used, the extension could solve the issue. http://www.magentocommerce.com/magento-connect/official-ininbox-email-marketing-integration.html

  • Thanks RobM84. My desirable (best) option is #2, however, third party services seem they prefer stores to work under #1 process (they say it's mandatory that you use the Service unsubscription links!). So I'm trying to build the #1 option and getting synced with the Service unsubscriptions through a webhook. The service I'm now working with is InInbox, and yes they offer a Magento extension that enables your Magento list to be transferred (only one way) to the Service List. – Frank Oct 27 '14 at 13:49
  • There is an extension for ininbox. I don't know about the quality, but it sounds like it could solve your issue. magentocommerce.com/magento-connect/… – RobM84 Oct 27 '14 at 17:34
  • yep, there is one extension for Ininbox but only for transferring users to the ininbox service, not bi-directional sync though. – Frank Oct 27 '14 at 18:29

unsubscribe action takes place in SubscriberController.php that comes inside the module Mage_Newsletter. So by default url path for unsubscription of newsletter will looks like.


So first load this url and confirms it. Then use it.

  • I found this php file in: app/code/core/Mage/Newsletter/controllers/SubscriberController.php. Is the callback url: mydomain.com/app/code/core/Mage/Newsletter/controllers/…. The email marketing service does not seem to accept this url, though. – Frank Oct 27 '14 at 12:49
  • nope it is not like that. It is like mydomain.com/newsletter/subscriber/unsubscribe – Rajeev K Tomy Oct 27 '14 at 12:51
  • ok, but the third party service still doesn't like this link and send me a "Error! Webhook URL of unsubscription is invalid." I'm starting to lose the faith on this service (InInbox), since as I reported the issue to them they just offered an "affordable" customized development. – Frank Oct 27 '14 at 13:55

I know I am late here but still I want to share solution here.

I am using Magento 1.9. To add newsletter unsubscribe link in newsletter template here are following steps:

  1. Override the core file


by copy in local directory


  1. Open in editor to edit the code and seacrh the function sendConfirmationSuccessEmail() replace the code

with this

    array('subscriber'=>$this, 'unsubscribe' =>$this->getUnsubscriptionLink())
  1. and place this code in email template where you want to use unsubscribe link:

    <a href="{{var unsubscribe}}">Unsubscribe here</a>

That's it!

Hope this helps someone.

  • Useful answer, but for a different question. – Fabian Schmengler Dec 20 '15 at 13:16

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