I am in the process of setting up a multi-site Magento installation
My sales team need to have a variety of 'standard' blocks of text to send to the customer, which aren't standard Order Confirmation etc.
For example: - "Your order tracking reference is:...." - "Our bank details for BACS transfer are..." - "Your payment has been flagged as possible fraud..." etc
I can set up a new Email Template, but how do I add a button / section for the sales team to send it? And can someone supply a list of all the emails that Magento sends, and explain where you can change the template used for that email. Thanks.