When I login to my account both during checkout process or through the regular login page I get a white page. After refreshing that page I get redirected to my dashboard, but not before.

My .htaccess file has php_value memory_limit 128M and my index.php has ini_set('display_errors', 1); uncommented. Also my apache logs are not showing any errors.

The form is trying to reach http://www.mywebsite.com/customer/account/loginPost/ and that's where it's stuck in a blank page.

EDIT: On the backend Redirect Customer to Account Dashboard after Logging in was checked to No, changed it to Yes but same thing happens

1 Answer 1


A white page is (usually) a PHP startup error. You need to just check all your corresponding logs, Magento logs, PHP logs etc.

If you're using mod_php then Apache will log the errors, if not, then you'll need to define the cgi wrapper or PHP itself to log errors; as Apache won't be aware of them.

Follow this guide - there is a section specifically about enabling PHP error display and logging.

  • as I said I have no errors on my logs but I meant no errors about this issue. The logs are working as I get stuff like: [Wed May 22 15:44:08 2013] [error] [client] File does not exist: /Users/Maggie/Sites/jardiloisir/skin/frontend/jardiloisirs/default/images/line.jpg, referer: jardiloisir.local/skin/frontend/jardiloisirs/default/css/… But nothing related to this issue Commented May 22, 2013 at 14:02
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    Follow that guide - if you don't have an error, its either because you aren't looking at the right log, or you haven't enabled logging. Commented May 22, 2013 at 14:41
  • the error logs weren't helping but renaming app/local did, now I have yet to find the issue at hand but I know where to look exactly Commented May 22, 2013 at 16:56

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