We are getting orders from Magento that feeds into our Enfocus Switch computer. I have an order that has given the error:

<?xml version="1.0"?>
  <message>Internal Error. Details are available in Magento log file. Report ID: webapi-65d79324a87f6</message>

I do not have access to the underlying OS, only the Magento web interface. I have been through the menus but don't see how to access the log file.

Is it possible to view this logfile using only the web interface?

  • Hi @Shawn, Which magento version you are using? Commented Feb 23 at 6:37

1 Answer 1


You can use the following extension to view the logs in the backend:


Note: The community version is free for the above extension. You only need to choose the open-source option in the Edition dropdown on the URL above.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.