Creating shipping labels through the Enterprise_Rma module using UPS is working fine. I'm trying to add support for Fedex now.

When I try to create the shipping label, I get an error: An error occurred while creating shipping label..

enter image description here

I dug in and inspected the underlying SoapClient object in Mage_Usa_Model_Shipping_Carrier_Fedex::_doShipmentRequest() and I'm seeing that the SOAP error is:

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Header />
            <faultstring xml:lang="en">Fault</faultstring>
                <desc>Operation does not exist: {http://fedex.com/ws/ship/v10}ProcessShipmentRequest</desc>

What's this all about? Does something need to be configured in the Fedex account in order to open up access to this particular API method?

UPDATE: It looks like this is because we're not yet certified to print labels in production yet. A better error message could have saved a lot of time in figuring that out. Also the fedex tech support email list on their site ([email protected]) has never replied to any emails I've sent there. And when you call in, they will tell you that they don't have any access to email. Very strange.

  • kalen, please add the solution and information as an answer and mark it as solution! Sep 27, 2014 at 13:40
  • The only thing is that I was planning to wait until I finalized the certification so that I know for sure that was the issue. Especially since SO doesn't let you change an answer after you've accepted it...? Sep 30, 2014 at 19:04
  • Oh, really? I didn't know this :-) Thanks for explanation Sep 30, 2014 at 19:43

1 Answer 1


It looks like the reason for the error was that we were not yet certified to print labels in production.

  • How to solve this issue?
    – zus
    Jan 12, 2018 at 12:20

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