$_item->getProduct() is used on Order Confirmation emails to get the product instance. This does not work on Shipment & Credit Memo emails. How can the Product instance (Not the item) be retrieved here?

  • In which file you are trying to get product ?
    – Pawan
    Commented Dec 17, 2023 at 7:05
  • It was in Magento_Sales/templates/email/items/shipmet/default.phtml The solution is to use $_item->getOrderItem(). I belive this is the same for Shimpemt and Credit Memo email templates. Commented Dec 18, 2023 at 12:38

2 Answers 2


You can use $_item->getOrderItem()->getProduct()



The correct solution for me was to use.


to get the item instance. I then got the child items for configurables as such:

// Configurable Child Items
  foreach($_orderItem->getChildrenItems() as $orderItem){
    $productId = $orderItem->getId();
    $productName = $orderItem->getName();
    $productUrl = $orderItem->getProductUrl();
    $productSku = $orderItem->getSku();

I didn't use nned to use getProduct(), that still returned null for some values.

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