I have a multi site Magento installation we do not share login per website. We have 2 websites under the same domain each with separate store views.

If you create and account on the second store view I'm enabled to via graphql login customer using generateCustomerToken. Am I missing something this doesn't work?

mutation generateCustomerToken($email: String!, $password: String!) {
      generateCustomerToken(email: $email, password: $password) {


    "errors": [
            "message": "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.",
            "locations": [
                    "line": 2,
                    "column": 7
            "path": [
            "extensions": {
                "category": "graphql-authentication"
    "data": {
        "generateCustomerToken": null

However I can login fine via the website store view url.

  • Hi, which version of Magento 2 you are using? You might be looking for [link ] (github.com/magento/magento2/issues/35084) and one PR was raised against this issue [link] (github.com/magento/magento2/commit/…). If it is the same issue then you can create a custom patch from the PR and apply it. Commented Sep 25, 2023 at 10:06
  • I just checked the fix is available in v2.4.6-p2 Commented Sep 25, 2023 at 10:13
  • 1
    just a quick question. Are you passing the store code in the header? If not then it could be the possible reason for this issue. Commented Sep 25, 2023 at 10:23

1 Answer 1


Yes, you have to create customer tokens for different stores on the website.

First, you need to add a store in the header and create a token for the customer. So every customer token is created by the current store in the header. If you did not add a store in your header then it's take default store.

For Add Store in header please check this link : https://magento.stackexchange.com/a/326128/82670

enter image description here

  • ahhh ok I need to add the header 'Store' Thanks, I found the docs where this is mentioned : devdocs.magento.com/guides/v2.3/graphql/… But not here developer.adobe.com/commerce/webapi/graphql/schema/customer/… Commented Sep 25, 2023 at 11:04
  • However it works, there seems to be an issue when switching between store sometimes I get The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later. After waiting like 30min or so I requested again and it worked, I'm using postman for testing and I could login with the same credentials via the frontend but Graphql seem to have some issue. I'll got this issue couple of times where I had to wait, I'll try and replicate to see If I can find what's causing it Commented Sep 26, 2023 at 16:28

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