Magento ver. 2.4.5-p1 Orders do not generate an email.

All other actions do generate an email like shipping, processing, etc..

Probably a backend issue.

2 Answers 2


You can use the built-in Magento feature to test email sending. Go to Stores > Configuration > Advanced > System > Mail Sending Settings. Here, you can enter your email address and send a test email. Check if you receive the test email.

  • "Here, you can enter your email address and send a test email.". No such field.
    – RoboxFuze
    Sep 1, 2023 at 15:17
  • Sorry, u can't add email but... please check setup prnt.sc/4MyjYDwBvK6T as mention in link.
    – Prachi
    Sep 5, 2023 at 13:04
  • OK, it works , but with Mageplazza SMTP extension..
    – RoboxFuze
    Sep 7, 2023 at 10:55

An easy way to do it is to open a (test-)order with your preferred mail address, add a comment and check "Notify Customer by Mail": Magento backend screenshot

As you can see you can also use an order with status "complete". I admit that this is quite a hacky solution, would prefer to have something to test mail settings out-of-the-box.

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