We have a problem on a Magento store where if you use IE9 and log into your account then try to view a product this will somehow clear your session. It doesn't happen on any other page.

This problem seems similar to this question:

I have tried the solution of modifying the cookie timeout, set it to a week (86400 seconds) and changed the path and domain of the cookie through the Magento backend.

I have also tried disabling any modules that may be running on the product page and we still have the same issue.

Any pointers or ideas on what may be causing the problem would be useful.

1 Answer 1


Resolved the issue by turning off Webcelerator on our UKFast box.

This is what seemed to be causing the issue for us as everything is working fine.

  • feel free to accept this if it is now working Commented Sep 24, 2014 at 10:53
  • 1
    @DavidManners I'd love to but you have to wait 2 days before accepting your own answer, so I will do it tomorrow.
    – Josh
    Commented Sep 24, 2014 at 10:58

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