For the past 2 days, I haven't had any sales because Magento checkout is not processing my orders. It's giving me this error: "An error occurred on the server."

Error 400 While Receiving The Response From Payment Information.

Image error: https://scontent.fgdl2-1.fna.fbcdn.net/v/t39.30808-6/350119154_730127159120672_7714966606860123206_n.jpg?_nc_cat=100&ccb=1-7&_nc_sid=5cd70e&_nc_eui2=AeGIQ7qut0H7gWEEgB9N7Mm3q_y6kDPom-6r_LqQM-ib7mb0NDVjXdmecKYS4jdqmjw&_nc_ohc=543G_33ZIqwAX-LcVCn&_nc_ht=scontent.fgdl2-1.fna&oh=00_AfCWOHKtzf-FAxRm1QRwj6qC2hSJ59mdvhfIOb9i7bxr1w&oe=6478A642

Has anyone experienced this issue before and knows how to resolve it, or has any ideas on how I could find a solution?

Thank you very much.

  • The error generated from \Magento\Checkout\Model\GuestPaymentInformationManagement::savePaymentInformationAndPlaceOrder. You can see error details on system.log and exception.log at var/log folder of your project
    – Amit Bera
    May 28, 2023 at 15:02
  • 1
    Hi, thanks for the response. I have activated error logs with this command: bin/magento setup:config:set —enable-debug-logging=true php bin/magento cache:flush but nothing is showing, also i have check the logs, in the log directory, and nothing.
    – Robert
    May 28, 2023 at 16:16
  • This is my system.log cloudup.com/cNw1N4n-5u0
    – Robert
    May 28, 2023 at 17:58
  • Now is working, there was an error conexion public_html/app/etc/env.php with the 'queue' => [ 'amqp' => [
    – Robert
    May 28, 2023 at 18:55

2 Answers 2


Now is working, there was an error conexion public_html/app/etc/env.php

with the 'queue' => [ 'amqp' => [


I read the topic and went through the answers and found that you are getting the error:

'queue' => [ 'amqp' => [

I think the current workaround is that you open the env.php file at the app/etc path.

Make sure the amqp configuration is correctly defined.

Then clear the cache with the following command: php bin/magento cache:clean

Hope it helps you to solve your problem.

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