I am using magento 2.4.5-p1, enterprise edition, when i tried to logged in to a customer account from adminpanel, i am unable to see the button Called "Logged in as a customer".

Please help enter image description here

After done changes, i am able to see the Login as Customer button, but still i am unable to login, it shows lie below

[![enter image description here][2]][2]

1 Answer 1


First check whether the following modules are enabled or not:

  • Magento_LoginAsCustomer
  • Magento_LoginAsCustomerPageCache
  • Magento_LoginAsCustomerLogging
  • Magento_LoginAsCustomerLog
  • Magento_LoginAsCustomerFrontendUi
  • Magento_LoginAsCustomerAdminUi
  • Magento_LoginAsCustomerApi
  • Magento_LoginAsCustomerWebsiteRestriction

If these are enabled, then check for the following admin configuration:

Stores > Configuration > CUSTOMERS > Login as Customer > Enable Extension

This configuration value must be Yes.

If still, it is not working, then you need to check Magento logs under {magento-document-root}/var/log folder.

  • Hi , now button showing
    – jaisa2
    Commented May 10, 2023 at 8:33
  • But unable to login, after the popup throws
    – jaisa2
    Commented May 10, 2023 at 8:34
  • What error are you facing? Commented May 10, 2023 at 10:32
  • I am able to redirected to the frontend and seeing the error that "Fail to get authentication data" and asked me to log in
    – jaisa2
    Commented May 10, 2023 at 12:55
  • 1
    Hi @Mohit , thans for your response, the issue is throws from the third party module that i have used thans
    – jaisa2
    Commented May 16, 2023 at 9:08

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