2.4.3-p2 email template missing products

Question

Since upgrading to 2.4.3-p2 (was 2.4.3) the email templates when sending to a customer are not showing the shipping address or the products ordered.

It's picked up the correct name, but the shipping address that used to be on the right no longer appears, the products and price breakdown at the bottom have gone and the comma at the top used to have the customers name so they could see it was directed to them personally...

Without rolling back an update - how do I get this template to correctly appear?

Answer 1

You have a custom email template?

Go to Marketing > Email templates and check your New Order email template and check if have a these lines

1. Customer Name

   <p class="greeting">{{trans "%customer_name," customer_name=$order_data.customer_name}}</p>
   

2. Email items

   {{layout handle="sales_email_order_items" order_id=$order_id area="frontend"}}
   

If you do not have a custom template, create a new one with custom magento templates.

Marketing > Email templates > Add new template > Find "New order and Load template > Save

Assign it to the new order action and try it.

Answer 2

I had same issue on Magento 2.4.5-p1

Create new email template from Marketing > Email Templates and load the default order template.

This worked for me.

{{template config_path="design/email/header_template"}}


    
        
            {{trans "%name," name=$order_data.customer_name}}

            

                {{trans "Thank you for your order from %store_name." store_name=$store.frontend_name}}
                {{trans "Once your package ships we will send an email with a link to track your order."}}
                {{trans 'If you have questions about your order, you can email us at %store_email' store_email=$store_email |raw}}{{depend store_phone}} {{trans 'or call us at %store_phone' store_phone=$store_phone |raw}}{{/depend}}.
                {{depend store_hours}}
                    {{trans 'Our hours are %store_hours.' store_hours=$store_hours |raw}}
                {{/depend}}
            
        
    
    
        
            
{{trans 'Your Order #%increment_id' increment_id=$order.increment_id |raw}}
            
{{trans 'Placed on %created_at' created_at=$created_at_formatted |raw}}
        
    
    
        
            {{depend order_data.email_customer_note}}
            
                
                    
                        {{var order_data.email_customer_note|escape|nl2br}}
                    
                
            
            {{/depend}}
            
                
                    
                        
{{trans "Billing Info"}}
                        
{{var formattedBillingAddress|raw}}
                    
                    {{depend order_data.is_not_virtual}}
                    
                        
{{trans "Shipping Info"}}
                        
{{var formattedShippingAddress|raw}}
                    
                    {{/depend}}
                
                
                    
                        
{{trans "Payment Method"}}
                        {{var payment_html|raw}}
                    
                    {{depend order_data.is_not_virtual}}
                    
                        
{{trans "Shipping Method"}}
                        
{{var order.shipping_description}}
                        {{if shipping_msg}}
                        
{{var shipping_msg}}
                        {{/if}}
                    
                    {{/depend}}
                
            
            {{layout handle="sales_email_order_items" order_id=$order_id }}
        
    


{{template config_path="design/email/footer_template"}}

Answer 3

For products not showing up in the new order email:

Change this in your order email template:

Find:

{{layout handle="sales_email_order_items" order=$order area="frontend"}}

Replace with:

{{layout handle="sales_email_order_items" order_id=$order_id area="frontend"}}