I am having a very strange problem, i am uploading product images through admin panel but when i upload image it shows 100% uploaded but doesn't show image row at all . Even i import product or upload image via FTP then still same issue Tried so many things but couldn't make it work.

enter image description here

Please help if anybody know about this problem

  • Set permissions of the media folder recursively to 777.
    – Simon
    Sep 12, 2014 at 5:45
  • Thanks Simon, for quick response But Permission is already 777 for media folder. What may be issue. please reply Thanks Sep 12, 2014 at 6:11
  • Simon have you another solution, please help Thanks Sep 12, 2014 at 6:45
  • Was it working before and stop working? Is this a new installation? Can you upload other images (eg category)? Sep 12, 2014 at 13:37
  • How big are the files you are trying to upload? Sep 12, 2014 at 13:39

1 Answer 1


Possible reason 2: Media folder is owned by another user. It can happen if you transfer your Magento store from one server to another.

Solution: Change ownership of the /media/ folder:

chown -R {username}:{username} media/

Important: Make sure that folder owner is the same user as your web server user. If you are not sure, contact your server support administrator.

Possible reason 3: Magento cannot resize images due low PHP memory limit. Magento resize images using GD library, however if there is no sufficient amount of memory for such operation Magento will return a placeholder image.

Solution: Increase your memory limit. You should open your .htaccess file and find this string:

php_value memory_limit 256M

Make sure that this value is at least 256M, 512M is better.

Possible reason 4: The GD library is not installed/configured.

Solution: Make sure that your hosting installed GD library on your server, you can check it using php info.

Possible reason 5: Wrong attribute scope for small_image, thumbnail, base_image. Sometimes Magento processes images incorrectly, if they have scope=Store View (especially in case of multi-store installation).

Solution: You should open your Magento admin panel -> Catalog -> Attributes -> Manage attributes. After this you should find image, small_image & thumbnail attributes. Make sure that all these attributes have scope = Global.

Possible reason 6: Problem with safe mode.

Solution: It is not recommended to disable safe mode, but if you tried all other solutions you might try to disable safe mode on your server.


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