I want to customise the new order email based upon the customer group. Ideally it would be great to have separate email templates for each group.

I have found the following plugin http://goo.gl/1JOsHR however wanted to know if this is the best way to go about this before I brought it or if there is a better extension or method out there

  • What type of customization do you want to do, is this just simple text changes or more complex design changes? Commented Sep 11, 2014 at 15:56
  • For 2 of the groups simple text changes but for another 2 I want a complete design change
    – Goose84
    Commented Sep 11, 2014 at 15:57

2 Answers 2


To send different order conformation email depending on specific criteria you would either have to :

  1. Rewrite sendNewOrderEmail() in Mage_Sales_Model_Order and add logic to check the template

  2. Disable magento "order confirmation email" in system config, then create a custom module to send your email by coping logic from sendNewOrderEmail() using event/observer

  3. For simple text changes, you could use template logic {{if order.customer_group_id}} or {{depend order.customer_group_id}} but they seem to only evaluate true/false condition, therefore for more advance logic you could include a block

{{block type='core/template' area='frontend' template='sales/custom_logic.phtml' order=$order}}

In custom_logic.phtml

  $order = $this->getOrder()

  if($order->getCustomerGroupId() == 1){

See Magento Email Template If Statements


To add to Renon's answer. I found that using


could sometimes cause the logic to break for some templates. I later chose to get the groupid with the below code. Hope it helps someone.

$order = $this->getOrder();
$customerId = $order->getCustomerId();
$customer = Mage::getModel('customer/customer')->load($customerId);

echo $customer->getGroupId();

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