In Stores -> Configuration -> General -> Contact.

I am changing the email template and clicking the Save button, The page gets reloaded and says You saved the configuration but the email template in the dropdown field is not really changed. Also, I couldn't reproduce this issue in my Local setup but the issue is present on the Live site. (Especially in-store views)

Have tried the following, unfortunately, none of them worked.

  1. Cleared Cache
  2. Indexer reindex
  3. There are no configurations saved in the config.php for additional configurations
  • select store from top left dropdown and than try to save Mar 25, 2022 at 9:04
  • Yes, I have changed the scope and saved it, yet the values are not changing.
    – Sathya
    Mar 25, 2022 at 9:07
  • The below solution helped me to fix this issue. stackoverflow.com/a/24562533/12709032
    – Sathya
    Mar 25, 2022 at 9:41

2 Answers 2


Please run the all following command in Magento root directory...

-> php bin/magento setup:upgrade
-> php bin/magento setup:di:compile
-> php bin/magento setup:static-content:deploy -f
-> php bin/magento indexer:reindex
-> php bin/magento cache:flush
-> php bin/magento cache:clean

and then also check the value in core_config_data database table


I have earlier face this issue and it got working after clearing cache & deploy the content.

Please clear all cache and if there are any server cache then clear that also.

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