all new to Magento, but just trying to see if it will work for me:

I've just installed Magento via Installatron with sample data. The shop works but images are not visible. Even when I upload an image in the backend it is not visible in the frontend.

When I enter the link of the image in a new page I get this error: "The server encountered an internal error or misconfiguration and was unable to complete your request" or via this link

I didn't change the settings of the files or directories, because there are no files or directories to change. It is a new install. Link to shop

Could this be an issue with the provider or with Installatron?

Regards, Peter

  • 1
    check the permission of media folder
    – Keyul Shah
    Commented Sep 5, 2014 at 12:36
  • Please clear all the cache in the Magento admin including your image cache. Also make sure the permissions on your media folder a set to o+w Commented Sep 5, 2014 at 12:37

1 Answer 1


I believe your file permissions for the files and directories under "/media" is set incorrectly.

If your server is running on suPHP or suEXEC, do make sure that under the "/media" directory, all files should be set to 644 and all directories to 755.

If the server is not running suPHP or suEXEC, all files under the "/media" directory should be set to 666 and all directories to 777.

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