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Pr-conditions:

Magento version: Magento Commerce 2.3.6

Varnish version : 5.2.1

PHP version: PHP 7.2.33

MySQL version: 5.7

Multi Website architecture Catalog Price Scope = "Website" (Admin > Stores > Configuration > Catalog > Catalog > Price > Catalog Price Scope = Website ) MSI is also enabled per website scope

Steps to reproduce:

  1. Go to Admin > System > Import and import the product special price using a CSV file
  2. Under Admin Catalog > Products > Search for a particular product > change teh scope to "Website" level > Price > Advanced Price > make sure special price is reflecting correctly
  3. Go to Admin > System > Cache Management > "Flush Magento Cache"
  4. Go to frontend > particular website > Product detail page > make sure special price is reflecting correctly (works as expected)
  5. Go to frontend > particular website > Product List page (Category page) > make sure special price is reflecting correctly (special price is incorrect)
  6. Go to frontend > particular website > Search for the product with SKU> Search Result page > make sure special price is reflecting correctly (special price is incorrect)

Expected Result:

Show correct special price on the Detail page, Category Page, Search Result Page

Actual Result:

Correct special price is shown on Product Detail page but Not on category or search result page

Please note this issue only appearing on Production, issue not reproducing on Staging/UAT and local environments

Great if someone can assist on this. Thanks..

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  • please change to default luma theme and check it showing or not? Commented Sep 24, 2021 at 5:02
  • Thanks, @GohilRajesh for the reply, but this solution didn't work
    – GCS
    Commented Sep 25, 2021 at 18:00

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