I followed the instructions here https://www.facebook.com/business/help/532749253576163 to install FB Business Extension to my local Magento 2.3 dev instance as well as Staging environment. Installation went fine, but I'm having two problems:

  1. When I try to set up the Facebook Business Extension, the connection appears to succeed. However, when the dialog box closes, the Setup page still shows "Connection Pending." When I go back to Admin panel --> Stores --> Facebook --> Setup, I receive a prompt to connect again.
  2. When I go to Admin panel --> Stores --> Settings --> Configuration --> Facebook --> Business Extension, the page returns as blank with a 500 error.

Does anyone have the FB Business Extension setup and working? I'm trying to implement this extension to leverage its CAPI abilities.

1 Answer 1


Same issues and same configuration apparently (2.3), looking forward to solve this. Since the issue is 3mo, any luck o did you gave up?


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