In my Magento 2.4.2 shop I'm not allowed to add or edit customers. Although I'm logged in as an administrator.
When opening the customer or sales page, all customer information are obfuscated.

enter image description here

When I try to create a new customer, I get the following message:

Access Denied
You don't have permission to view this page.

Does anyone know how to fix this?

  • A possible solution - but are you behind a firewall that is a bit ramped up like sucuri? Or is the Access Denied a Magento page error?
    – elfling
    Commented Aug 6, 2021 at 15:32
  • Thank you for your comment - nice guess. The actual reason was a GDPR module which was installed with the theme. See my answer for details.
    – michi-p
    Commented Aug 11, 2021 at 12:29
  • Good spot. I hate it when you get a situation like that
    – elfling
    Commented Aug 11, 2021 at 15:58

1 Answer 1


Found the problem: I am using the theme creativestyle/magesuite which installed the extension creativestyle/magesuite-gdprwhich was responsible for the obfuscation.

To overcome the issue, a new user role was defined under System -> Permissions -> User Roles. There you have to uncheck the GDPR specific options.

enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.