We have upgraded our Magento Enterprise Edition from 2.3.7 to 2.4.2-p1 and earlier we were using gene/module-braintree but after upgrade gene/module-braintree has been depreciated and now it is coming in paypal/module-braintree-core, and when we are trying to place order using production and sandbox credentials it is returning following error with both credentials:

"message":"Sorry, but something went wrong","trace":"#0

  • Magento EE version: 2.4.2-p1
  • PHP version:
  • For credit card details please check the attached image.enter image description here

Anybody could help for the same issue, Thanks in advance.

1 Answer 1


did you ever resolve this issue? Having the same problem myself except the error is "Sorry, but something went wrong. Please contact the store owner"

  • Yes Nick, I resolved this issue by creating new sandbox credentials for Braintree. Commented Aug 19, 2021 at 6:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.