I'm new to Magento and I need some help.
I'm not sure how to create an even exchange without charging the customers credit card again. Let's say the customer purchased item X in a small but wants a medium. Normally, I'd create a new order for the medium and charge the credit card. Then, once we receive the small in the warehouse a credit would be issued to the card.
My problem is we do not save the credit card information in Magento. This requires us to contact the customer for their credit card number when we place the new order. Is there an easier way to do this?
I have the same problem if we make a mistake in shipping. The customer ordered a medium but we send a large. I'll issues a call tag for the large and send out the correct product but again I need to get the customer credit card.