We are currently using Magento 2.3.5
From my understanding, payment failed emails are sent when a transaction fails. By fails I hope that this means it is declined or voided by the payment method. We need this to alert us when we are being bombarded by bots checking stolen credit card numbers.
I set this up in the backend. I made sure that the "Email Sender" and the "Email Receiver" were valid. I also added a "Send Payment Failed email copy to" to another email ( also valid).
I then placed a transaction with a credit card that was not valid and with a CVV that was incorrect. The payment gateway declined the transaction and on the checkout page I saw a red highlighted message that it failed. No emails were sent.
Do I have it configured incorrectly? Does it not trigger on declined transactions? If not, is there a way to get an email when a transaction is declined ?
Thanks in advance