I'm running sales reports within Magento and I see that last month I did (roughly) $12000 in sales total and $5100 invoiced. Although I'm aware that these numbers shouldn't completely match, I would assume that they should be roughly around the same total.

I also ran a report on completed sales totals on my PayPal merchant account and I have confirmed that the sales totals are (within a margin of error) around $12000.

Looking in the past months, I see that these numbers were closer and within $300-500 off which is more reasonable when you take into account the cancelled orders.

The issue started to happen in June and this happens to coincide with the date that I upgraded from Magento 1.7.2 CE to Magento

Why are my invoiced total's incorrect?

closed as off-topic by Marius Mar 10 '15 at 8:04

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius
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  • are you marking sales as "completed"? – JasonS Aug 20 '14 at 21:38

Just found the answer to my issue; I had to refresh the lifetime statistics rather then just "Last days statistics" which is set by default.

Go to Reports -> Refresh Statistics. Select all of the different statistics, then under the "Actions" drop down box, select "Refresh Lifetime Statistics"

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