I'm facing an interesting issue. When the customer pays with credit card, magento cancels the order automatically. I have no idea how it happens tough. Since i'm newbie, i couldn't find out what is wrong. Any ideas?

  • Check in your used payment method if there is any settings marking the orders as cancelled after payment is done.
    – Duke
    Jan 17, 2021 at 11:26
  • Well, i checked already. All marked as "PENDING" Jan 19, 2021 at 18:47

1 Answer 1


Which payment method you are using, I have been facing similar issue n PayPal credit card which was occurring from PayPal, I have communicated to them and get it fixed.

The other option is to check return url in the extension configuration and also check the payload return by the card API.

  • "When the customer pays with credit card" as mentioned. Jan 19, 2021 at 18:48
  • I mean merchant? Jan 21, 2021 at 15:47

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