0

In Magento 2.3.5-p1 build we're having issues with the contact form sending emails.

On the client/user side, everything appears to work fine. The form submits without issue and then displays the success message.

However, we never actually receive the email in our inbox. All other emails seem to work, account, orders/transactions, etc.

Anybody have any ideas as to what would cause just the contact form to not send emails?

I'm assuming Magento uses the same method to send the contact form email as the other transactional emails?

I see nothing in the logs and as far as I can tell, the email appears to send, it just never ends up in our inbox (yes, we've checked the Spam folder as well).

Improve this question
2
  • Configuration->General->Contacts->Email Options->Send Emails To - I hope you have correct email id here. Just confirm that.
    – Klaus Mikaelson
    Commented Dec 30, 2020 at 6:13
  • @KlausMikaelson yes, this value has been set, and I've tried multiple email addresses here, both within and outside of our company domain.
    – codestr
    Commented Jan 12, 2021 at 23:00

0

Reset to default

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.