Magento 2 eWay Payment Gateway Error - A server error stopped your order from being placed. Please try to place your order again

Question

Eway payment getting an error A server error stopped your order from being placed. Please try to place your order again

Note : Amount received in eWAY payment gateway, but order not created in magento2.

ewayrapid_debug.log : https://justpaste.it/8qla2

Answer 1

To know the exact reason, update the following core file:

vendor/magento/module-checkout/Model/PaymentInformationManagement.php

Please comment out the try-catch same as below:

public function savePaymentInformationAndPlaceOrder(
    $cartId,
    \Magento\Quote\Api\Data\PaymentInterface $paymentMethod,
    \Magento\Quote\Api\Data\AddressInterface $billingAddress = null
) {
    $this->savePaymentInformation($cartId, $paymentMethod, $billingAddress);
    // try {
        $orderId = $this->cartManagement->placeOrder($cartId);
    // } catch (\Magento\Framework\Exception\LocalizedException $e) {
    //     throw new CouldNotSaveException(
    //         __($e->getMessage()),
    //         $e
    //     );
    // } catch (\Exception $e) {
    //     $this->getLogger()->critical($e);
    //     throw new CouldNotSaveException(
    //         __('A server error stopped your order from being placed. Please try to place your order again.'),
    //         $e
    //     );
    // }
    return $orderId;
}

Now, try to place order again. You will be able to see the detailed error in log file or may be in Browser > Inspect Element > Network.

Note: Please do not forget to revert the core file after updating the code.

Answer 2

In our case, the same message had to do with RabbitMQ credentials. As explained in this link https://experienceleague.adobe.com/docs/commerce-operations/installation-guide/prerequisites/rabbitmq.html to connect with RabbitMQ on Magento you should insert in app/etc/env.php these credentials: `

'amqp' =>
array (
  'host' => 'yourhost.example.com',
  'port' => '5672',
  'user' => 'magento',
  'password' => 'magento',
  'virtualhost' => '/'
 ),

), `