Eway payment getting an error A server error stopped your order from being placed. Please try to place your order again

enter image description here

Note : Amount received in eWAY payment gateway, but order not created in magento2.

ewayrapid_debug.log : https://justpaste.it/8qla2

  • Could you check the error log in var/log/exception.log file? – Renjith R Aug 10 '20 at 5:50
  • @RenjithR My exception.log error justpaste.it/758ai – zus Aug 11 '20 at 8:41
  • Did you talk with eWay team? They will be able to help you out. Also, look for this line of exception: Array to string conversion in /vendor/magento/framework/DB/Adapter/Pdo/Mysql.php on line. You should find this in server log or var/log/exception.log. – Adarsh Khatri Aug 13 '20 at 5:41
  • @AdarshKhatri Eway team also told check Magento log, my exception.log file justpaste.it/3zj43 – zus Aug 14 '20 at 3:53
  • May I know if you had migrated M1 to M2 and you were using "M2e" extension in M1? Also, does it happens every time or only sometimes? – Adarsh Khatri Aug 14 '20 at 4:09

To know the exact reason, update the following core file:


Please comment out the try-catch same as below:

public function savePaymentInformationAndPlaceOrder(
    \Magento\Quote\Api\Data\PaymentInterface $paymentMethod,
    \Magento\Quote\Api\Data\AddressInterface $billingAddress = null
) {
    $this->savePaymentInformation($cartId, $paymentMethod, $billingAddress);
    // try {
        $orderId = $this->cartManagement->placeOrder($cartId);
    // } catch (\Magento\Framework\Exception\LocalizedException $e) {
    //     throw new CouldNotSaveException(
    //         __($e->getMessage()),
    //         $e
    //     );
    // } catch (\Exception $e) {
    //     $this->getLogger()->critical($e);
    //     throw new CouldNotSaveException(
    //         __('A server error stopped your order from being placed. Please try to place your order again.'),
    //         $e
    //     );
    // }
    return $orderId;

Now, try to place order again. You will be able to see the detailed error in log file or may be in Browser > Inspect Element > Network.

Note: Please do not forget to revert the core file after updating the code.

  • There is no module-checkout folder under vendor/magento snipboard.io/PSnvb8.jpg How to edit the file? @Pratik Oza – zus Aug 15 '20 at 15:30
  • Find this path: app/code/Magento/Checkout/Model/PaymentInformationManagement.php OR check symlink folder. – Pratik Oza Aug 15 '20 at 16:24
  • Yes, found it, now error like snipboard.io/d9gYuj.jpg – zus Aug 15 '20 at 16:25
  • Please refer this link. – Pratik Oza Aug 15 '20 at 16:26
  • For my clarity, does 2.1.x code support 2.3.x? – zus Aug 15 '20 at 16:33

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