0

TAX ZONE AND RATES

I have set 0% for active union vat and 19% for non-active union vat https://prnt.sc/ssiam3

TAX RULES: here I add a rule: https://prnt.sc/ssibau

Now I create customer group: Wholesaler Active Union VAT and here I assigned tax classes Active Union VAT 0%: https://prnt.sc/ssibpr

Now I created a new user and assign it to this group with VAT 0%.

Now when I try to place order still Magento add tax 19% https://prnt.sc/ssickm

Any solution?

1 Answer 1

0

Solved

Here we debug and provide solution:

Example: when we set in stores --> configuration ---> Automatic assign to customer group. (And here when we select example automatic assign to group with 19% VAT), then even if we change the group directly in the customer edition it won't work.

When ordering, the system will always catch the group we selected during automatic assignment. (To check this we can try create an order directly in customer account from back-end)

To solve this issue, you need to turn off completely the automatic group membership.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.