I have been battling with a client's magento store, all other shipping methods are working correctly but FedeX shipping method is not working, both at the back-end and front-end. It keeps giving the error message: "This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us." I have tried different things (including rolling back the whole store to a day that everything was fine) in an attempt to resolve the issue but with no success.
I checked the var/log file and found the following:
[request] => Array ( [WebAuthenticationDetail] => Array ( [UserCredential] => Array ( [Key] => 720LsKGjPnK6nhZh [Password] => wchEHJ9GClXDcYdw13lWrHq6W )
) [ClientDetail] => Array ( [AccountNumber] => adetclement [MeterNumber] => 250017020 ) [Version] => Array ( [ServiceId] => crs [Major] => 10 [Intermediate] => 0 [Minor] => 0 ) [RequestedShipment] => Array ( [DropoffType] => BUSINESS_SERVICE_CENTER [ShipTimestamp] => 2020-06-02T12:58:01+00:00 [PackagingType] => YOUR_PACKAGING [TotalInsuredValue] => Array ( [Amount] => 95.99 [Currency] => USD )...
I noticed that the [AccountNumber] => adetclement and [MeterNumber] => 250017020 are not the correct details of FedEx account, I'm not sure if that is normal to happen.
And at the end of the file there is error message saying authentication failed, as shown below: [result] => stdClass Object ( [HighestSeverity] => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed )
[Version] => stdClass Object ( [ServiceId] => crs [Major] => 10 [Intermediate] => 0 [Minor] => 0
I'm still battling with this, someone that has dealt with this kind of issue before should please help. Thanks