In the Magento admin, I had to remove {{depend fax}}<br/>F: {{varfax}}{{/depend}} from all the text boxes under Address Templates under Store->Configuration->Customer->Customer Configuration to remove the fax field from the checkout page. This removed the fax field, but resulted in Place Order button doing nothing during a test order I was trying to place after removing the fax field. I just need to reverse the Admin settings to bring site back to the previous state. Any help is greatly appreciated. Screenshot attached shows where I initially edited but later switched back to Use System Value which now doesn't take any effect nowenter image description here.

  • check this devdocs.magento.com/guides/v2.3/config-guide/cli/…
    – kunj
    Commented May 14, 2020 at 15:26
  • did you try to change those changes forcefully? I mean by removing disabled something else? Also, is it updating in database?
    – kunj
    Commented May 14, 2020 at 15:41
  • I only deleted the line {{depend fax}}<br/>F: {{varfax}}{{/depend}} nothing else did I touch. I am doing this on the staging server not on the production Commented May 14, 2020 at 15:53
  • Okay, check base_url is in env.php under app/etc directory.
    – kunj
    Commented May 14, 2020 at 16:25
  • no, app/etc/env.php doesn't have any entry for base_url Commented May 14, 2020 at 16:40

1 Answer 1


I could only bring back the fax field by setting isVisible field of customer_eav_attribute table to 1 after finding out the attribute id for the fax in 'eav_attribute' table, and by running the full build after making these DB changes.

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