We are on version 1.9x. When we issue a credit memo for a sales order when someone fails age verification and we need to refund them offline, it automatically sets the status to "closed". Unfortunately, our inventory control system does not recognize "closed" status therefore the order is still alive in the system and inventory is still allocated.
Tradegecko recognizes the Magento status "cancelled" and then voids in the system. Is there a way for Magento to issue the status "cancelled" instead of "closed" when a credit memo is created?