0

For some wired reason my Magento stopped working at checkout. As soon as I go to checkout I get that error. Shipping is not calculated anymore in the frontend, but it works in the admin when taking orders by phone.

Anyone seen that error?

Edit: if you want to see the error go to: www.gmsoap.com

error snip

To answer the first comment, this is the output from the system.log

[2020-05-01 17:50:25] main.INFO: Broken reference: the 'catalog.compare.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'sale.reorder.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'wishlist_sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom.sidebar.content' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'author-link' element cannot be added as child to 'customer_account_navigation', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom_info.order.success' element cannot be added as child to 'order.success.additional.info', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'minicart' tries to reorder itself towards 'logo', but their parents are different: 'header-wrapper' and 'header' respectively. [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom.sidebar.content' tries to reorder itself towards '', but their parents are different: 'sidebar.additional' and '' respectively. [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom_info.order.success' tries to reorder itself towards '', but their parents are different: 'order.success.additional.info' and '' respectively. [] []
[2020-05-01 17:50:28] main.INFO: Broken reference: the 'mgs.instant.search.autocomplete' element cannot be added as child to 'top.search', because the latter doesn't exist [] []
[2020-05-01 17:50:29] main.INFO: Broken reference: the 'mgs.instant.search.autocomplete' element cannot be added as child to 'top.search', because the latter doesn't exist [] []
[2020-05-01 17:50:29] main.ERROR: Topic "inventory.source.items.cleanup" is not configured. [] []
[2020-05-01 17:50:29] main.ERROR: Topic "inventory.source.items.cleanup" is not configured. [] []
  • Can you please check with clear system.log and exception.log and reload the checkout. I think you will find something in that. – Mayur Sisodiya May 1 at 17:16
  • Thanks for you suggestion.. I added the output from the system.log. There is nothing that happens in the exeption.log. The only thing I wonder about is that "inventory.source.items.cleanup" – He'emin May 1 at 17:57
  • Try to check if any third party module enabled for shipping if yes then disabled it and then check checkout page is working or not – Devidas May 1 at 18:29
  • The only third Party Module I installed is Webcare_MethodRestriction. I disabled it, but the error is still there. – He'emin May 1 at 19:10
0

later today I realized something wired with one of the orders I had. Upon clicking it, I got a major php error (exception). I could not open the order. It looked like that Stripe, my payment processor extensions, could not find some webhooks in the DB.

So I compared the webhooks in the API records from stripe and was able to manually enter the missing record. After that, all was working fine all of a sudden. If I would have not clicked that order, I would never have been able to figure that one out. Wired thing, but problem is solved!

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.