We use Magento 2.3.3 and I tried to delete user from backEnd (admin panel). Go to System > Permission > All Users > select the user that I want to delete, click on "Delete User" button, enter the admin password, and got a message "You deleted the user.".

I still see the user in the list grid and still I found it in Data Base...

Any idea, why it is not delete the user from DataBase and BackEnd?


  • Any error or else you found if system.log or exception.log? Apr 30 '20 at 14:42
  • I saw only under exceptio.log:temando.CRITICAL: "accountId" is required. Enter and try again. {"exception":"[object] (Magento\\Framework\\Exception\\InputException(code: 0): \"accountId\" is required. Enter and try again. at /home/cloudpanel/htdocs/test.froggabio.com/vendor/magento/framework/Exception/InputException.php:91)"} []
    – Lior Loria
    Apr 30 '20 at 21:42
  • any more idea, why is happen?
    – Lior Loria
    May 1 '20 at 13:16
  • Is it default magento? As I did not have this kind of error. May 1 '20 at 13:17
  • We have magento 2.3.3 with Porto theme... looks like some issue from our side, but no option to see where is the issue...
    – Lior Loria
    May 1 '20 at 17:54

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